First Credit Services provides club owners with a Virtual Member Experience Center, capable of handling all types of member engagements. Our Member Experience Center operates under your brand, utilizes your messaging, seamlessly integrates with your systems, provides omnichannel engagements, andscales to your business needs. Members that interact with an FCS Virtual Member Experience Center, will think they are speaking with one of your employees and will appreciate the ease of accessibility.

Cancellations request are a constant for clubs and they require a significant amount of staff time to process correctly.  Trying to respond to all the cancelation request coming in from phone calls, emails, and in person is tall order for staff who are also focused on the existing member experience and signing up new ones.  All too often staff quickly run through the process and miss the opportunity to retain the member or collect any outstanding balances. By diverting all cancellation request (phone, email, online) to our Virtual Member Experience Center, you assure that all requests are handled properly, strictly following your process. All emails and online request will receive phone calls from the Virtual Member Experience Center prior to processing any cancellations. Our staff’s will do everything possible to retain your members. When retention is not an option, we collect any outstanding balance, which often goes unpaid. Not only will we ensure consistent process and excellent customer service, but we also remove the cancellation conversation outside of your club. Removing potentially inflammatory conversations from the front desk of your gym.