WHAT WE DO
Why We Are The
Future of Collections!
OmniXp
EngageRight
Our “Contact Optimization” machine learning engine creates a customized strategy to know who, when, and how to contact consumers. EngageRight provides our clients with some of the highest reach and recovery rates in the industry.
Our People
WHAT WE DO
Our Services
Outsourcing customer service tasks or engagement functions with First Credit Services is a cost-effective way to quickly address service areas that are currently being underserved by your existing internal operation. Our call center agents learn your business, talking points, and culture. They become brand experts and will provide the highest level of friendly service to your customers. We work with your team to develop brand messaging and scripts. We then incorporate those into our OmniXp platform, which allows customers to engage with your brand through digital channels (SMS, email, chatbot) and human connections (phone, chat). By trusting us with your customer engagements, you can quickly fix coverage issues, lower your expenses, and build loyal customers while ensuring quality human interactions.
OUR EXPERTISE
Industries we serve
Automotive Finance
Bankcard and consumer loans
Government & muncipal
Our experience is our difference
25+
Fortune 500
29M+
Nationally Licensed
OUR INSIGHTS
The latest from First Credit Services
Customer Service Outsourcing
21 June 2023Our client operates a chain of high-volume health clubs. They saw the amount of time their managers and front desk...
Failed Payment Management
21 June 2023Our client operates a chain of high-volume health clubs. They saw the amount of time their managers and front desk...
Cancellation Management- Save More Members and Improve the Environment of Your Club
23 June 2022Our client operates a chain of high-volume health clubs. They saw the amount of time their managers and front desk...
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